INFORMATION FOR PARENTS
Support & contact
Something gone astray? We’ll help you get your story back on track.
Last updated:
Roman Bílek
Get in touch
Please include your device model, iOS version, the story and chapter, and what happened before the issue. You can attach a screenshot without personal information. Please do not send passwords, card details or children’s personal information.
Email supportA purchase has not been restored
Check your connection and sign in with the same Apple Account used for the purchase. Choose Restore Purchases in the app’s parent area. Resetting game progress does not change purchases.
How do I start listening to a story?
Open an available story and tap the Just Listen headphones button on the chapter selection screen. The whole tale plays without completing game tasks first. Use pause or the previous and next chapter controls; the back arrow returns to chapter selection. Listening does not change saved game progress.
I cannot hear the narration
Check your device volume and selected audio output. During gameplay, also check the sound and narration switches in the game settings. Just Listen has its own playback controls: make sure it is not paused. Narration uses an iOS system voice in the selected language when no local recording is included.
I want to clear progress
Use the reset option in game settings and confirm it. This does not clear all preferences or Cinderella’s wardrobe. Deleting the app removes its local data; offloading keeps it. None of these actions cancels a subscription.
Cancellation and refunds
Apple manages subscriptions. Cancel in your Apple Account settings; deleting the app does not cancel a subscription. Refund requests can be submitted at reportaproblem.apple.com and are decided by Apple.